Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by tk1719 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("Players", "Users", "you") who access, register on, or use the tk1719 website at https://tk1719.app and all associated pages and services.

tk1719 takes data protection seriously. We understand that the personal information you provide when registering an Account or making a financial transaction is sensitive, and we have designed our data-handling practices accordingly. This Policy describes our approach to data collection, processing, storage, and protection in clear and accessible language.

By accessing the tk1719 Platform and creating an Account, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the Platform.

This Policy should be read alongside the tk1719 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall framework governing your use of the Platform.

2 Data Controller

For the purposes of this Policy, tk1719 is the data controller — the entity that determines why and how your personal data is processed. Our designated contact for all data-related enquiries is the support team, reachable at [email protected].

If you have any question, concern, or complaint regarding the way in which tk1719 processes your personal data, you are encouraged to contact us directly in the first instance. We aim to acknowledge all data-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to resolve substantive issues within 10 working days.

3 Data We Collect

tk1719 collects personal data that falls into the following categories:

3.1 Identity & Contact Data

• Full legal name
• Date of birth
• Residential address (including city, district, and postcode within Bangladesh)
• Email address
• Mobile phone number
• Government-issued photo identification (national ID, passport, or driving licence) when required for account verification

3.2 Financial Data

• Payment Method account identifiers (e.g., registered bKash, Nagad, Rocket, or Upay mobile number; Visa or Mastercard card number truncated to the last four digits)
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps
• Source-of-funds documentation where requested during enhanced verification

3.3 Account & Activity Data

• Username and encrypted password hash
• Account registration date and time
• Login history, including timestamps and IP addresses associated with each session
• Wagering history: game titles, stake amounts, outcomes, and session durations
• Bonus and promotional activity: bonuses claimed, wagering progress, and redemption records
• Responsible gaming preferences: deposit limits set, self-exclusion status, cooling-off periods activated

3.4 Technical Data

• IP address at time of access
• Device type, operating system, and browser version
• Referral source (the URL or channel through which you accessed the Platform)
• Session duration and page interaction data collected via first-party analytics
• Cookie identifiers (see Section 8 for full cookie policy details)

3.5 Communications Data

• Records of any correspondence between you and the tk1719 support team, including email content and chat transcripts
• Feedback, complaints, and dispute records

4 How We Collect Data

tk1719 collects personal data through the following channels:

• Direct submission: Information you provide when registering an Account, completing identity verification, making a deposit or withdrawal, contacting support, or responding to a survey.
• Automated technical collection: Data gathered automatically when you access the Platform, including IP address, device identifiers, and session data collected via server logs and first-party cookies.
• Payment providers: Transaction confirmation data passed to tk1719 by bKash, Nagad, Rocket, Upay, Visa, and Mastercard when processing deposits and withdrawals. tk1719 does not receive or store full card numbers or mobile banking PINs.
• Game Providers: Aggregated game-round result data passed to tk1719 by third-party Game Providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) for the purposes of account settlement and responsible gaming monitoring.
• Identity verification services: Where enhanced Know Your Customer (KYC) checks are conducted, tk1719 may use a third-party verification service to cross-reference the identity documents you submit.

5 Legal Basis for Processing

tk1719 processes your personal data under the following legal bases:

Where tk1719 relies on your consent as the legal basis for processing (e.g., sending promotional emails or SMS messages), you have the right to withdraw that consent at any time by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

6 How We Use Your Data

tk1719 uses the personal data we collect for the following specific purposes:

• Account administration: Creating and maintaining your Player Account, verifying your identity, and enabling you to log in securely.
• Transaction processing: Facilitating deposits and withdrawals through your chosen Payment Method and maintaining accurate financial records for your Account.
• Gameplay and betting services: Settling game rounds, recording wagering history, crediting winnings, and applying any applicable bonuses or promotions to your Account.
• Fraud and abuse prevention: Monitoring Account activity for patterns indicative of fraud, multi-accounting, money laundering, match-fixing, or other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: Monitoring for signs of problem gambling behaviour, enforcing deposit limits and self-exclusion orders, and providing player-protection interventions where warranted.
• Legal and regulatory compliance: Maintaining records as required to comply with applicable anti-money-laundering obligations, responding to lawful requests from regulatory or law enforcement authorities, and satisfying audit requirements.
• Customer support: Responding to your enquiries, resolving complaints, and maintaining communication records for quality assurance purposes.
• Platform improvement: Analysing aggregated usage data to identify usability issues, improve Platform performance, and develop new features and game offerings suited to the Bangladesh market.
• Promotional communications: Where you have provided explicit consent, sending you information about new games, seasonal promotions (including Eid, Durga Puja, and Pohela Boishakh offers), bonus opportunities, and Platform updates via email or SMS.

7 Data Sharing & Disclosure

tk1719 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

7.1 Service Providers

We share necessary data with third-party service providers who assist us in delivering Platform services. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to facilitate deposits and withdrawals. Each provider operates under its own privacy and data security framework.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed software suppliers — to deliver game content and settle game rounds. Only the data necessary for game operation (e.g., Player ID and stake amounts) is shared.
• Identity verification providers: Third-party KYC service providers used to verify identity documents submitted during Account verification. These providers are contractually bound to process data only for verification purposes.
• Technical infrastructure providers: Cloud hosting, content delivery network (CDN), and cybersecurity service providers who maintain the technical environment supporting the Platform.

All service providers engaged by tk1719 are required to handle your data in accordance with confidentiality obligations and to implement appropriate technical and organisational security measures.

7.2 Legal Obligations

tk1719 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or other lawful demand. We will notify you of any such disclosure to the extent permitted by law.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the tk1719 business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations binding on the acquiring party.

8 Cookies & Tracking Technologies

The tk1719 Platform uses cookies and similar tracking technologies to ensure the Platform operates correctly and to improve your experience. A cookie is a small text file placed on your device by a web server. Cookies used by tk1719 fall into the following categories:

tk1719 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You may configure your browser to block or delete cookies; however, disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in to your Account.

9 Data Retention

tk1719 retains personal data for as long as necessary to fulfil the purposes set out in this Policy and to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account data: Retained for the duration of your Account registration and for a minimum of five (5) years following Account closure, to satisfy anti-money-laundering and financial record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction in accordance with financial compliance requirements.
• Identity verification documents: Retained for the duration of your Account and for a minimum of five (5) years following Account closure.
• Support communications: Retained for a minimum of three (3) years from the date of the most recent communication in a given thread.
• Technical and analytics data: Retained in aggregated or anonymised form for up to two (2) years for Platform improvement purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised such that it can no longer be linked to you as an individual.

10 Data Security

tk1719 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmissions between your device and the tk1719 Platform.
• Encrypted storage for all sensitive Account data, including passwords (stored as salted cryptographic hashes — never in plain text) and financial identifiers.
• Access controls: Personal data is accessible only to tk1719 personnel and authorised service providers who require it to perform their specific function. Access is granted on a strict need-to-know basis.
• Intrusion detection and monitoring: Continuous monitoring of Platform systems for unusual activity, attempted breaches, and security vulnerabilities.
• Regular security audits: Periodic review and testing of data security practices, including vulnerability scanning and penetration testing of the Platform infrastructure.

Despite our best efforts, no security system is completely impenetrable. In the event of a data breach that poses a significant risk to your rights and freedoms, tk1719 will notify affected Players without undue delay and will take all necessary remediation steps.

11 Your Rights

As a Player whose personal data is processed by tk1719, you hold the following rights with respect to your information:

• Right of access: You may request a copy of the personal data tk1719 holds about you, together with information about how it is being used.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or completed without undue delay.
• Right to erasure: Subject to applicable legal retention obligations, you may request that your personal data be deleted. Note that data required to fulfil regulatory retention periods (e.g., financial transaction records) cannot be deleted ahead of those periods.
• Right to restriction of processing: In certain circumstances, you may request that tk1719 restrict the processing of your personal data while a complaint or correction request is pending.
• Right to data portability: You may request that certain personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where that processing is based on legitimate interests, including any profiling conducted for responsible gaming purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to [email protected], clearly identifying yourself and the specific right you wish to exercise. tk1719 will respond within 30 days of receiving a valid request. We may ask you to verify your identity before processing your request.

12 Third-Party Services

The tk1719 Platform integrates third-party services — including Game Providers, payment processors, and analytics tools — to deliver a complete gaming experience. While tk1719 takes care to engage only reputable third-party partners operating under appropriate data protection frameworks, we are not responsible for the privacy practices of these independent entities.

Each third-party service provider operates under its own privacy policy. Players who interact directly with a third-party service (e.g., when authenticating a bKash payment within the bKash application) should consult the relevant provider's privacy documentation. tk1719 shares only the minimum data necessary with each third party and requires all partners to maintain confidentiality obligations consistent with this Policy.

13 Children's Privacy

The tk1719 Platform is strictly for adults aged 18 years and above. We do not knowingly collect or process personal data from any individual under the age of 18. If tk1719 discovers that an Account has been registered by or used on behalf of a minor, the Account will be closed immediately, all associated data will be securely deleted (subject only to any overriding legal retention obligation), and any funds in the Account will be forfeited in accordance with the Terms & Conditions.

If you believe that a minor has accessed or registered on the tk1719 Platform, please notify us immediately at [email protected] so that we can take prompt action.

14 Policy Amendments

tk1719 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new services introduced on the Platform, or evolving legal and regulatory requirements. Where changes are material, we will publish a notice on the Platform with a minimum of 7 days' advance notice before the revised Policy takes effect.

The effective date displayed at the top of this page will always reflect the date of the most recent revision. Your continued use of the tk1719 Platform following the publication of an amended Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed of how we protect your data.

15 Contact Us

If you have any question, concern, or complaint regarding this Privacy Policy or the way in which tk1719 handles your personal data, please contact our support team directly. We are committed to resolving all data protection enquiries fairly and promptly.

Data protection contact: [email protected]

Please include your registered Account username, a clear description of your enquiry, and — for rights-exercise requests — the specific right you wish to invoke. All correspondence should be in English. We aim to acknowledge your message within 48 hours and to provide a full response within 30 days (Bangladesh Standard Time, UTC+6).